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Terms and Conditions Our Commitment to You

We are a company registered in England and Wales. Our company registration number is 10349825 and our registered VAT number is 261151145.

If you have any questions, please contact us. You can contact us by telephoning us on 0115 697 6409. or by e-mailing us at:

These are the terms and conditions to support you and your new product.

Please ensure that you understand these terms and conditions carefully and check the details before you sign your order. If you require support, confusion.

A copy of the order will be given to you. The number of your order will be printed on the order form and you should quote this number in all subsequent correspondence.

VAT Relief

If you have a long-term illness or disability, you may not have to pay VAT on the goods. If you are eligible, or believe that you may be eligible, to claim VAT relief on the goods, you will be asked to sign a declaration as part of the order. You should note that there are penalties for making false declarations and if you are in any doubt as to

eligibility,you should contact the VAT Enquiries Office on 0300 200 3700. Unless you are eligible to claim VAT relief as described above, you will be required to pay VAT at the prevailing VAT rate.

Our prices exclude VAT

Guarantees of Your Goods

We are confident of the quality of all our products. Each purchase will have a manufacturer’s guarantee detailed on both customer brochure and your sales order. Where any goods do not come with a manufacturer’s warranty, we guarantee that on delivery and for a period of 12 months the goods shall be free from material defects. This guarantee does not apply to any defect in the goods arising from: fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence; misuse accordance to user instructions, any alteration or repair by you or by a third party who is not one of our authorised repairers.

The guarantees referred to in this clause are in addition to any warranties that we may offer. In any event, nothing will affect your legal rights in relation to Goods that are faulty, not fit for purpose or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


The Goods purchased are Warranted from the date of Delivery against faults arising due to defects in manufacture of materials according to the Warranty stated on the Order. Parts replaced under this Warranty will be covered for the balance of the Warranty period.

The Warranty does not provide cover for wear and tear, such items as batteries, upholstery, or any other item which may need replacing due to normal wear and tear or misuse of the product. Call-out and/or labour charges may apply for which you will be liable.

After the warranty period expires, we reserve the right of discretion, to repair faults and to charge a reasonable fee for any work undertaken at that time.

The Warranty is between Advantage Social Enterprise CIC and you (the Buyer of the Goods purchased) and is non-transferable.


We require the payment of a 50% deposit for the goods at the time of your order where a future delivery date is anticipated. Until payment of the deposit has been received, we will be unable to process your order. The balance of 50% for the goods must be paid at the time of delivery. We will give you the option to pay the balance of the price for the goods the day we call to confirm the actual delivery date.

We accept payment by cash, cheque, credit or debit card (Visa Debit, Visa Credit, MasterCard and Maestro). We do not accept payment by Diners Club or American Express.

Payment for the Goods does not affect your cancellation rights or your right to a refund if we exercise our rights of cancellation.

Delivery of Your Goods

We will provide you with an estimated delivery date on the order. While we will use our best efforts to deliver the goods by the estimated delivery date, any dates that we specify for delivery of the goods are approximate only.

Timescales for delivery will vary depending on the availability of the goods (or any parts, fabrics or other materials), the complexity of any order for handmade goods and, in certain circumstances, your delivery address.

We will contact you nearer the estimated delivery date to confirm the actual delivery date with you. We will call you 30 minutes before arrival of delivery.

Accept Your Delivery

If Found Faulty

We quality check our products to ensure you receive products fit for purpose. As a consumer, you have legal rights in relation to goods that

are faulty. If an order is cancelled after delivery there is no legal right to return or cancel an order unless goods are faulty, damaged or have been mis-sold.

You have 30 days to inspect your goods from the date of delivery/installation. You have the right to reject some or all of the goods if they do not conform to contract. You will receive a full refund of monies paid which will be returned within 14 days in the same method payment was received. You will not be charged for returning the goods. (This does not apply where the breach only relates to incorrect installation of the goods).

Although we make every effort to be as accurate as possible, measurements for handmade goods shall be subject to a tolerance of one inch in respect of each measurement.

The images of the goods on our website or in our catalogue or brochure are for illustrative purposes only. We have made every effort to display the colours accurately, however we cannot guarantee that your computer or device’s display of the colours or the printed pictures accurately reflect the colour of the goods. Your goods may vary slightly from those images.

Our liability to You

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Where we are installing the goods in your property, we will make good any damage to your property caused by us (which includes our subcontractors) during installation or performance. However, we cannot be held responsible for any damage or failed installation that occurs due to unforeseen defects, hazards or obstructions in the customer’s wall, floor or fixtures and fittings and we are not responsible for the cost of repairing any pre- existing faults or damage to your property that we discover during installation and/or performance by us.

We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our control.

An event outside our control means any act or event beyond our reasonable control, including without limitation strikes or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, accidents, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather conditions. If an event outside our control takes place that affects the performance of our obligations under these terms: We will contact you as soon as reasonably possible to notify you.

Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel the contract if an event outside our control takes place and you no longer wish us to provide the goods. Please see your cancellation rights under the Rights to Cancel clause.

Your Rights to Cancel

Customers who purchase in-store have no legal right to return or cancel an order unless goods are faulty, damaged or have been miss-sold. However, as a gesture of goodwill, Advantage Social Enterprise CIC offers all in-store customers a 48 Hour cooling off period, (excluding products delivered within 48 hours) during which time an order may be cancelled without cancellation fee. This begins the day the order is placed. If an order is cancelled within this time, a full refund of all monies paid will be made. Orders cancelled after this 48-hour cooling off

period, but prior to delivery, are subject to Advantage Social Enterprise CIC retaining a cancellation fee of 10% of total order value (min. £100.00).

Customers who purchase in-store and wish to cancel and replace with another Advantage Social Enterprise CIC product, then a voucher for the cancellation fee of 10% of total order value (min. £100.00) will be provided. This can then be used against replacement product in our showrooms.

All measurements for products are available at the point of sale. Advantage Social Enterprise CIC cannot be held responsible for goods refused due to not fitting through an entrance at the point of delivery, and such refusals will be subject to a cancellation fee of 10% of total order value (min. £100.00).

Custom made beds and riser chairs are subject to a 50% cancellation fee of the total order.

If your order was placed not on our premises, you have 14 calendar days (cooling off period) starting from the day your contract is finalised and another 14 days from the date you receive your goods:

When you cancel a contract any ancillary contract such as warranty or credit agreement is automatically cancelled.

To exercise your right to cancel, you must inform us of your decision by making a clear statement of your decision to cancel your order (e.g. a letter sent by post, email or telephone call). We can withhold refunds until goods are returned and the amount of money refunded can be reduced where evidence shows use beyond the handling necessary.

Your refund will be made using the same means of payment as you used for paying the initial deposit. We will not charge you any fees for making any refund to you.

We are under a legal duty to supply goods that are in conformity with this contract. If you are not entirely satisfied with your purchase please contact our customer service department at Advantage Social

Enterprise CIC, 16-18 Bridgeway Centre Nottingham NG2 2JD.:

We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure.

Should you remain unhappy with our final response, you may be entitled to refer your complaint to the Furniture Ombudsman/Dispute Resolution Ombudsman and we are bound to follow any decision that they make. To find out more about the Furniture Ombudsman/Dispute Resolution Ombudsman and how you might be able to use their dispute resolution service visit: or or telephone 0845 653 2064

Our rights to cancel and applicable refund

We may have to cancel an order before the goods are delivered, due to an event outside our control or the unavailability of stock (including materials, parts or fabrics). If this happens we will promptly contact you to let you know; we will attempt to find an alternative product. If you have made any payment in advance for goods that have not been delivered to you, we will promptly refund these amounts to you.

Information about Us and how to contact Us

Write to us: Advantage Social Enterprise CIC, 16-18 Bridgeway Centre Nottingham NG2 2JD

Or Email us:

If we have to contact you or give you notice in writing, we will do so by e- mail, by telephone, or by pre-paid post to the address you provided to
us on the order.